Dear Ms. Gumbs,

 

I would appreciate your cooperation in resolving an issue that has generated great dissatisfaction on my part toward your hotel, even though I have yet to spend a single night there.

 

On October 27, 2003, I made a reservation for my wife and I to attend the XXXXXX wedding from June 5 to June 8, 2004. Then, on March 16, I called with the intent of extending my stay—and that’s when the problem arose. I was told that my reservation had been changed to June 3 through June 6, because “the wedding block was moved.” Needless to say I was baffled by this, since I received an e-mail confirmation of my original reservation (see below), but no subsequent notices of a change via e-mail, phone or any other means. Fortunately, I had not yet made airline reservations, but since the hotel is “booked” on the night of June 6, we now have no accommodations for the most important day of our trip—the wedding day.

 

I am an understanding person. Mistakes happen, and an egregious one was clearly made in this situation. But at the same time, I believe in compensation when compensation is due, and here’s what I propose: First, you make arrangements for my wife and I to stay at a nearby hotel of comparable quality—and you foot the bill, including transportation. Then, you put us at the top of your waiting list for a room on June 6. That way, if a room opens up, you can cancel the alternate accommodations and we’ll gladly pay the $175.

 

Please keep in mind that, even with this proposed solution, I have already been put at a great inconvenience by this error on the part of Westin. However, if this issue is resolved to my satisfaction I am willing to “forgive and forget” as the saying goes. I trust you will make a prudent business decision and agree to my very reasonable terms.

 

I look forward to your response. You may contact me by phone at (205) XXX-XXXX or by return

e-mail. Thank you.

 

Sincerely,

 

Steve Dupont